Returns & Refunds

Last updated: October 21, 2026

Damaged, defective, or wrong item

If your item arrives damaged, doesn’t work, or isn’t what you ordered, email us within 7 days of delivery with your order number and a photo or short video of the problem. We’ll send a replacement or a refund for that item. You usually won’t need to send it back. Problems reported after 7 days can’t be accepted.

No returns or exchanges

• We don’t accept returns for change of mind, wrong size, ordering by mistake, or not liking an item.
• For clothes and shoes, please check the size options carefully before ordering.
• Shipping fees are not refundable.

Lost or late packages

Each product shows its usual delivery time. You can follow your order anytime at viraltrendsshop.com/track. If your tracking hasn’t updated for 30 days, or the carrier marks your package lost, email us and we’ll reship it or refund you. If tracking shows delivered but you can’t find it, please check with neighbors and your local post office, then contact us and we’ll help.

Order cancellations

Need to cancel? Email us as soon as possible. If your order hasn’t been sent to our warehouse yet, we’ll cancel it and refund you in full. Once it has shipped, it can’t be cancelled.

Vending machine purchases

If the machine charged you but didn’t vend your item, or the item is faulty, email us with the machine location, the date and time, and the last 4 digits of your card. We’ll refund you after checking the sale.

Refund timing

Approved refunds go back to your original payment method. Your bank usually shows the refund within 5–10 business days.

Contact

Email: hello@viraltrendsshop.com · We usually reply within 1–2 business days.